Dispatches from the Loony Left. They hate Obama now.

I say this for three reasons; the failure to push for meaningful healthcare reform in the face of the health care mandate, his failure to follow through on his promises to repeal don't ask don't tell; and his failure to understand that the people opposed to him are not dealing in good faith and as such he needs to do everything he can to minimize their impact rather than pretending he is working with adults who actually care about anything other than playing a petty game of political one upsmanship.

via wetasphalt.com

Geez. Cannot agree. Except reason number two.

Posted via web from Sammy's posterous

Apparently, #Gateway is all about screwing customers over.

---------- Forwarded message ----------
From: Gateway Support <gatewaysupport@mailwc.custhelp.com>
Date: Tue, Jan 5, 2010 at 4:22 AM
Subject: I declined the Windows EULA [Incident: 100104-002459]
To: ##***##&
Recently you requested personal assistance from our on-line support
center. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it
within the next 7 days.
Thank you for allowing us to be of service to you.

To access your question from our support site, click the following
link or paste it into your web browser.
http://gateway-us.custhelp.com/cgi-bin/gateway_us.cfg/php/enduser/acct_login.php?p_userid=p&p_next_page=myq_upd.php&p_iid=877434&p_created=1262669711

Subject
---------------------------------------------------------------

I declined the Windows EULA

Discussion Thread
---------------------------------------------------------------
Response (Rajith_GWSI682) - 01/05/2010 01:22 AM
Dear razor_goto,
Thank you for contacting Gateway. I’ll be happy to assist you with this operating system issue.
As per the serial number the system is in warranty.
Please note that we do not provide refund for the operating system installed in the system.
If you wish to decline it you can do it. This operating system is bundled along with the hardware when you purchase the hardware.
The Service Request number for this issue is:1-5UBCOD
For further clarifications please feel free to visit our web site http://support.gateway.com/
Have a great day!
Respectfully,
Gateway Online Technical Support

Customer (razor_goto) - 01/04/2010 09:35 PM
Hi, I read the EULA for windows and I declined it.
The EULA has this provision:
"By using the software, you accept these terms. If you do not accept them, do not use the software. Instead, contact the manufacturer or installer to determine their return policy for a refund or credit."
Can I have a refund for the Windows that was installed on my PC?
Auto-Response - 01/04/2010 09:35 PM
Title: Upgrade RAM in the computer
Link: http://gateway-us.custhelp.com/cgi-bin/gateway_us.cfg/php/enduser/popup_adp.php?p_faqid=360&p_created=1250861026
Title: Microsoft Office Asks For A Product Key
Link: http://gateway-us.custhelp.com/cgi-bin/gateway_us.cfg/php/enduser/popup_adp.php?p_faqid=261&p_created=1197925766
Title: Error Install Path Too Long
Link: http://gateway-us.custhelp.com/cgi-bin/gateway_us.cfg/php/enduser/popup_adp.php?p_faqid=33&p_created=1195666801
Title: Restoring Drivers and Applications using eRecovery
Link: http://gateway-us.custhelp.com/cgi-bin/gateway_us.cfg/php/enduser/popup_adp.php?p_faqid=42&p_created=1195667675
Title: Hardware And Software Not Shipped With The System
Link: http://gateway-us.custhelp.com/cgi-bin/gateway_us.cfg/php/enduser/popup_adp.php?p_faqid=200&p_created=1195677233

Question Reference #100104-002459
---------------------------------------------------------------

     Category Level 1: Others
         Date Created: 01/04/2010 09:35 PM

         Last Updated: 01/05/2010 01:22 AM
               Status: Solved

     Operating System: Windows XP
        Serial Number: LUW*#*#*#*#*#*#*#*#*#*#
Model
---------------------------------------------------------------
lt31

[---001:002651:47598---]

Posted via email from Sammy's posterous

On not getting a refund (so far) for Windows XP from #Gateway (owned by #Acer)

I got a new laptop on boxing day. I decided that I didn't want to use XP and declined the EULA. Now, the EULA specifically stated that:

"By using the software, you accept these terms. If you do not accept them, do not use the software. Instead, contact the manufacturer or installer to determine their return policy for a refund or credit."

So I went on the Gateway website, registered my computer, and went on a chat session with a customer rep.

This is what happened.

 

GWSI1160 joined the incident.

GWSI1160 says:

Welcome to Gateway Chat. My name and badge number are GWSI1160. I am looking at your account and the information you submitted. I will begin troubleshooting with you in just a moment.

razorgoto says:

ok

GWSI1160 says:

Hello, razorgoto.

razorgoto says:

hi

GWSI1160 says:

Thank you for staying online.I really appreciate your patience.

razorgoto says:

No problem

GWSI1160 says:

I have verified that the gateway product is registered and is covered under warranty

GWSI1160 says:

May I know the exact issue?

razorgoto says:

yes, i read the end-user agreement for the windows software that came with my computer

razorgoto says:

I don't agree with it

razorgoto says:

it says that I have the right to not accept

razorgoto says:

in which case, I should contact gateway for refund on windows

GWSI1160 says:

You need to select I agree to continue the installation of windows.

razorgoto says:

but I don't agree

razorgoto says:

I read the eula and I don't agree with the agreement

GWSI1160 says:

If you select dont agree, it will not proceed with the installation.

razorgoto says:

It didn't

razorgoto says:

it didn't install

razorgoto says:

I understand that it doesn't install unless I agree

razorgoto says:

But I don't agree with the EULA

GWSI1160 says:

We dont have information on the EULA agreement. We only provide the basic support. For more information contact answers by gateway who are expects in dealing with all type of issues and agreement.

GWSI1160 says:

For further assistance the best option is calling Answers by Gateway. Our representatives have advanced industry knowledge of all major brands and their merchandise, so they are able to provide you with expertise when answering questions about those products.

GWSI1160 says:

Please contact Answers by Gateway department which is a paid support for getting better assistance in resolving this issue. The phone number for Answers by Gateway is 800 237 6483. Please Note: The per minute charge for the number will begin 1 minute after you dial the number regardless of whether an agent has answered the call.

razorgoto says:

wait

razorgoto says:

I am not asking for technical assistance

razorgoto says:

I am asking for a refund on windows

GWSI1160 says:

Microsoft is responsible for the EULA. as the windows is their product. Gateway will not refund on windows.

razorgoto says:

That is not what is written in the EULA

razorgoto says:

EULA specifies that I contact the OEM.

razorgoto says:

This is from the EULA that I refused.

razorgoto says:

"By using the software, you accept these terms. If you do not accept them, do not use the software. Instead, contact the manufacturer or installer to determine their return policy for a refund or credit."

GWSI1160 says:

We dont have the information on that.contact answers by gateway who also deal with licence agreement.

razorgoto says:

wait a minute, you're telling me that I have to pay to call a technical support line just to get a refund on a product?

razorgoto says:

Can you escalate my incident to another desk?

GWSI1160 says:

We do not have that option. To contact next level contact gateway free phone support @ 866-539-3901.

<At this point the GWSI1160 pretended that we got disconnected and ended the session.>

Undeterred, I sent an email to the Gateway Technical support. 

Subject: I declined the Windows EULA

Hi, I read the EULA for windows and I declined it.

The EULA has this provision:

"By using the software, you accept these terms. If you do not accept them, do not use the software. Instead, contact the manufacturer or installer to determine their return policy for a refund or credit."

Can I have a refund for the Windows that was installed on my PC?

Going to wait to see what happens next.

Posted via email from Sammy's posterous

Blog:: How To Lose Your Idealism In Under Ten Years - Natasha Vargas-Cooper

via theawl.com

I found myself nodding along to every sentence in this essay.

Posted via web from Sammy's posterous