Sunday, November 28, 2010

This is how Customer Care works - via @Lefsetz #apple #mac #freestuff

You see it worked.  On paper, it looks like Apple’s losing money.  Having its tech support in America, spending all this time on the phone, sending me free software.  But now I’m evangelizing.  I’m just telling you, you want to be a member of the cult.  You want people to take care of you, you want them to care about you.  Owning a Mac is like following the Grateful Dead.  Jerry took care of you.  Steve might not be as benevolent a character, but deep inside we believe he’s taking care of us too.

Even Bob Lefetz is singing Applecare's praise.

Posted via email from Sammy's posterous

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