Documentation is hard. It's ugly. It's boring. It's not the kind of job that hotshot engineers want to do to further their careers. But if you're trying to help customers -- especially business customers -- solve complicated problems like printing over the Internet, it's totally essential.
Microsoft has been doing this ugly work for more than two decades. Google is just getting started.
Monday, January 24, 2011
Documentation. Why it is important. #techcomm
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